Contact information

We would love to hear from you! At NextStride, customer satisfaction is our top priority. If you have any questions, concerns, or feedback regarding our footwear collections, sizing, order processing, shipping, or returns, please don't hesitate to reach out to our dedicated support team.

Our team is always ready to assist you. You can contact us using the information below:

Contact Information

  • Store Name: NextStride

  • Customer Support Email: support@nextstride.shop

  • Phone Number: +1 914-432-9925

  • Physical Address: nextstride, 88 Coleman Ter, Rochester NY 14605, United States

Business Hours

Our customer support is available during the following hours:

  • Monday – Friday: 9:00 AM – 5:00 PM (EST)

  • Saturday – Sunday: Closed

Note: If you are contacting us regarding an existing order, please include your Order Number (e.g., #NextStride1001) in your email subject line so we can track your details and assist you as quickly as possible.

We strive to respond to all inquiries within 24-48 business hours.